*This job is part-time remote and part-time from our NYC office*
If you join us, what will you do?
- Work with sales and clients to understand business needs and translate them into actionable technical solutions
- Assist sales in client calls with answering technical questions
- Tier 2 and sometimes Tier 1 troubleshoot inbound issues for clients
- Make technical presentations to clients
- Play a key technical role in the launch of core and future products and features
- Propose product enhancements and features to meet client needs
- Assist sales and operations by creating and maintaining internal tooling
- Write code to provide reports for internal or external use
- Write a system that will run reports on a configurable schedule
- Design a dashboard for delivering key metrics at a glance
- An eye for presenting data visually
In order to be great at your job, you’ll need
- 3 – 5 years of experience in a technical service environment
- 3 – 5 years of HTML, Javascript and Node.js programming experience
- Experience with SQL/ other database languages
- Understanding of programming, networking concepts and terminology
- Strong working experience with pivot tables
- Knowledge of and experience with ad serving and trouble-shooting ad tags and analytics standpoint
- Understanding of client CRM data and PII issues
- Ability to actively drive problems to resolution
- Confidence in front of customers and audiences
- Strong decision-making and critical thinking skills
- Exceptional organization and prioritization skills
- Effective cross-department communication
This is extra, but if you have it, it will make us happy
- Knowledge of/interest in the AdTech, Email Service Providers landscape
- Knowledge of an object-oriented and/or scripting language such as Ruby, Python, C#, Java, etc.
- Experience with Slack and Jira
- Experience with DFP/ Google Ads